Question 1

Is Essential Speech Pathology a Registered NDIS Provider?

Accepted Answer

Yes we are. We see self-managed and plan managed clients.

Question 2

Will I need to sign a Service Agreement?

Accepted Answer

YES.  All clients (NDIS and Private Clients) are required to sign a service agreement before ESP can provide services.  This is to ensure that all our clients are fully informed (prior to beginning with us) about our fees, invoicing and cancellation policy.

In line with current NDIS best practice recommendations, ESP does not accept other service agreements as a substitute service agreement.

All parents/guardians will be emailed a copy of ESP’s service agreement to sign and return to us, before we can book in an initial consultation.

Question 3

I’m a self-managed NDIS client.  Do I have to disclose that I have NDIS funding?

Accepted Answer

We are very aware that clients with NDIS funding are facing many price and policy changes. However as a small business, being an NDIS provider comes with a great deal of administrative and reporting requirements per client. Whether a client is self-managed or agency managed, we have additional administrative processes to follow.  Not disclosing that you have NDIS funding will only impact on our reporting requirement for your child later in the therapy journey.  All ESP fees are in line with the NDIS fee schedule.

Question 4

What does ESP charge for sessions?

Accepted Answer

We base our fees on NDIS guidelines: $193.99/hour.  Our services and fee structure is listed on our service agreement.

Question 5

Does Essential Speech Pathology offer clients a regular schedule of sessions?

Accepted Answer

At ESP, we offer all clients a set schedule to assist with your planning as well as ours. We do not give up your session to other clients unless you let us know in advance that you are unable to attend. By creating a set schedule, your child has a regular therapy plan with no huge gaps inbetween sessions.  This also ensures consistency in therapy which is a critical factor for progress to occur.

Question 6

What is Essential Speech Pathology's cancellation policy?

Accepted Answer

ESP follows NDIS guidelines.  We therefore require 7 complete business days' notice (not including the day of the appointment).

Late arrival - If we are able to, we will attempt to provide a full session.  However, this may not be possible if another client is booked for the following appointment time slot.  The full appointment fee is charged.

We do understand that sometimes life gets in the way of scheduled appointment times and take extenuating circumstances into consideration for all late cancellations.

Question 7

How do I let Essential Speech Pathology know if I need to cancel or reschedule a regular session?

Accepted Answer

For all appointment related communication (to cancel, reschedule or book an appointment), we ask all parents/guardians to call and leave us a voicemail or to text us.

Our email address is only used to forward session notes to you, to communicate with other professionals or to distribute important information to all our clients. We are unable to correspond with clients/families on a regular basis via email.

Question 8

Will I need to pay on the day of the service?  How do I make a payment?

Accepted Answer

No, if a client is Self Managed, ESP will issue an invoice to the parent (via email), on the same day of the session, after the session has occurred.

Payment must be made via bank transfer, within 2 business days of the service occurring.
Our banking information is on our invoices.

If a client is Plan Managed, the invoice will be sent directly to the plan management agency for payment.  All invoices for plan managed clients are due within seven days of the completed speech pathology session.

Question 9

Do I stay in the session with my child?

Accepted Answer

Our aim is to have a collaborative approach and to work together as a team with parents.

However, this will vary considerably depending on the age of the child, presenting concerns and a range of other factors.  We will discuss the suitability of you being in the session as we begin to work with your child.

In most cases for older school aged children, the child will attend sessions independently without their parent.  However, this is determined on an individual basis.

Question 10

Will I be provided with session notes?

Accepted Answer

We provide typed feedback/session notes to the parent or guardian within 24-28 business hours of a session occurring.

ESSENTIAL SPEECH PATHOLOGY

FAQ

Is Essential Speech Pathology a Registered NDIS Provider?

Will I need to sign a Service Agreement?

I’m a self-managed NDIS client. Do I have to disclose that I have NDIS funding?

What does ESP charge for sessions?

Does Essential Speech Pathology offer clients a regular schedule of sessions?

What is Essential Speech Pathology's cancellation policy?

How do I let Essential Speech Pathology know if I need to cancel or reschedule a regular session?

Will I need to pay on the day of the service? How do I make a payment?

Do I stay in the session with my child?

Will I be provided with session notes?

ESSENTIAL SPEECH PATHOLOGY

Get In Touch

Phone:

Email:

Open:

Location:

Postal Address:

0413 934 134

info@essentialspeech.com.au

Monday - Friday 9am - 5pm

Suite 9, Level 2/326 Keilor Road
Niddrie, Victoria, 3042

PO Box 186, Moonee Ponds,
Victoria, 3039

ESSENTIAL SPEECH PATHOLOGY

FAQ

Is Essential Speech Pathology a Registered NDIS Provider?

Will I need to sign a Service Agreement?

I’m a self-managed NDIS client. Do I have to disclose that I have NDIS funding?

What does ESP charge for sessions?

Does Essential Speech Pathology offer clients a regular schedule of sessions?

What is Essential Speech Pathology's cancellation policy?

How do I let Essential Speech Pathology know if I need to cancel or reschedule a regular session?

Will I need to pay on the day of the service? How do I make a payment?

Do I stay in the session with my child?

Will I be provided with session notes?

ESSENTIAL SPEECH PATHOLOGY

Get In Touch

Phone: Email: Open: Location: Postal Address:

0413 934 134 info@essentialspeech.com.au Monday - Friday 9am - 5pm Suite 9, Level 2/326 Keilor Road Niddrie, Victoria, 3042 PO Box 186, Moonee Ponds, Victoria, 3039

Phone:

Email:

Open:

Location:

Postal Address:

0413 934 134

info@essentialspeech.com.au

Monday - Friday 9am - 5pm

Suite 9, Level 2/326 Keilor Road
Niddrie, Victoria, 3042

PO Box 186, Moonee Ponds,
Victoria, 3039