Yes we are. We see self-managed and plan managed clients.

YES. All clients (NDIS and Private Clients) are required to sign a service agreement before ESP can provide services. This is to ensure that all our clients are fully informed (prior to beginning with us) about our fees, invoicing and cancellation policy. In line with current NDIS best practice recommendations, ESP does not accept other service agreements as a substitute service agreement. All parents/guardians will be emailed a copy of ESP’s service agreement to sign and return to us, before we can book in an initial consultation.

We are very aware that clients with NDIS funding are facing many price and policy changes. However as a small business, being an NDIS provider comes with a great deal of administrative and reporting requirements per client. Whether a client is self-managed or agency managed, we have additional administrative processes to follow. Not disclosing that you have NDIS funding will only impact on our reporting requirement for your child later in the therapy journey. All ESP fees are in line with the NDIS fee schedule.

We base our fees on NDIS guidelines: $193.99/hour. Our services and fee structure is listed on our service agreement.

At ESP, we offer all clients a set schedule to assist with your planning as well as ours. We do not give up your session to other clients unless you let us know in advance that you are unable to attend. By creating a set schedule, your child has a regular therapy plan with no huge gaps inbetween sessions. This also ensures consistency in therapy which is a critical factor for progress to occur.

ESP follows NDIS guidelines. We therefore require 7 complete business days' notice (not including the day of the appointment). Late arrival - If we are able to, we will attempt to provide a full session. However, this may not be possible if another client is booked for the following appointment time slot. The full appointment fee is charged. We do understand that sometimes life gets in the way of scheduled appointment times and take extenuating circumstances into consideration for all late cancellations.

For all appointment related communication (to cancel, reschedule or book an appointment), we ask all parents/guardians to call and leave us a voicemail or to text us. Our email address is only used to forward session notes to you, to communicate with other professionals or to distribute important information to all our clients. We are unable to correspond with clients/families on a regular basis via email.

No, if a client is Self Managed, ESP will issue an invoice to the parent (via email), on the same day of the session, after the session has occurred. Payment must be made via bank transfer, within 2 business days of the service occurring. Our banking information is on our invoices. If a client is Plan Managed, the invoice will be sent directly to the plan management agency for payment. All invoices for plan managed clients are due within seven days of the completed speech pathology session.

Our aim is to have a collaborative approach and to work together as a team with parents. However, this will vary considerably depending on the age of the child, presenting concerns and a range of other factors. We will discuss the suitability of you being in the session as we begin to work with your child. In most cases for older school aged children, the child will attend sessions independently without their parent. However, this is determined on an individual basis.

We provide typed feedback/session notes to the parent or guardian within 24-28 business hours of a session occurring.